At Narsum, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return and refund policy. Here are the details of our policy:
Returns
We offer a 28-day return policy from the date of delivery. If you are not satisfied with your purchase, you can return the item to us for a refund or exchange. To be eligible for a return, the item must be in its original condition, unused, with all tags and packaging intact.
How to Return an Item
To return an item, please follow these steps:
- Contact our customer support team at [email protected] to initiate the return process. Please provide your order number, the item you wish to return, and the reason for the return.
- We will provide you with a return authorization number and instructions on how to ship the item back to us.
- Pack the item securely in its original packaging, and ship it back to us using a traceable shipping method. Please include the return authorization number on the outside of the package.
- Once we receive the item, we will inspect it to ensure it is in its original condition. If it meets our return policy criteria, we will process the refund or exchange.
Refunds
If you are eligible for a refund, we will credit the original payment method used to make the purchase. The refund will be processed within 7-10 business days after we receive the item. Please note that the shipping fee is non-refundable.
Exchanges
If you wish to exchange an item, please follow the same return process as outlined above. We will process the exchange within 7-10 business days after we receive the item. Please note that you will be responsible for the shipping fee for the exchange item.
Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer support team at [email protected] within 3 business days of receiving the item. We will provide you with instructions on how to return the item for a replacement or refund.
Gifts
If you received an item as a gift, you may return it for a refund or exchange within 28 days of the delivery date. Please note that the refund will be credited to the original payment method used to make the purchase, and the gift giver will not be notified.
Return Shipping
You will be responsible for the shipping fee when returning an item. We recommend using a traceable shipping method and purchasing shipping insurance to ensure the item is delivered safely to us.
In conclusion, at Narsum, we strive to provide our customers with a flexible and hassle-free return and refund policy. We value your satisfaction and want to ensure that you are completely happy with your purchase. If you have any questions or concerns about our policy, please contact our customer support team, and we will be happy to assist you. Thank you for shopping at Narsum!