ORDERING
1. How can I place an order?
You can place an order on our website, https://narsum.com/. Simply browse our selection of products, choose the ones you want to purchase, and add them to your cart. When you’re ready to check out, follow the prompts to enter your shipping and billing information.
2. Can I change my order after it has been placed?
Once an order has been placed, it cannot be changed. However, if you need to cancel your order, please contact us as soon as possible, and we’ll do our best to assist you.
3. Do you offer gift wrapping or special packaging options?
At this time, we do not offer gift wrapping or special packaging options.
SHIPPING
1. Where do you ship?
We ship worldwide from our location in the USA.
1. How much is shipping?
Shipping costs vary depending on the destination. In the USA, shipping is $4.95, and worldwide shipping is $8.95.
2. How long does it take to receive my order?
Processing time for orders is 2-3 business days. Shipping time within the USA is typically 4-10 business days, and worldwide shipping takes 10-25 business days.
3. Can I track my order?
Yes, you can track your order on our website using the tracking number provided in your shipping confirmation email.
RETURN & REFUND
1. What is your return policy?
We accept returns within 28 days of the purchase date. The item must be unused, undamaged, and in the original packaging.
2. How do I initiate a return?
To initiate a return, please contact us at [email protected]. We will provide you with instructions for returning the item.
3. Who pays for return shipping?
The customer is responsible for the cost of return shipping.
4. How long does it take to receive a refund?
Refunds are processed within 7-14 business days after we receive the returned item.
CANCELLATION
1. Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we can cancel it for you. If the order has already been processed, we cannot cancel it.
2. What is your cancellation policy?
Orders can be canceled before they are processed. Once an order has been processed, it cannot be canceled.
PAYMENT
1. What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.
2. Do you offer gift cards?
Yes, we offer gift cards that can be purchased on our website.
3. Do you offer discounts after the order has been placed?
No, we do not offer discounts after the order has been placed.